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FAQs

 

Q: How do I open an account with Whiteridge?
A: Please call 1-866-463-4441 and request a credit application form to be faxed to you. Once the form is received and approved, you will be contacted.
Q: How do I get a web account with Whiteridge?
A: Click on “Create an Account” at the top of the page. Fill out the pertinent information. An e-mail will be sent to Whiteridge to approve your online account request. Once approved you will receive an e-mail stating approval and you will have instant access to the Whiteridge e-store. PLEASE NOTE: Whiteridge does not sell direct to end users.
Q: Who is my Sales Rep?
A: To find out who your Sales Rep is, click HERE.
Q: What pricing level am I on?
A: To find out what pricing discount you are setup to receive, just login and start browsing our products. Wherever there are pricing tables you will see a separate column that the specific price that you pay. No more pulling out your calculator to figure out your special pricing!
Q: Is there an upcharge to 3XL-5XL?
A: No. We do no charge any extra fees for 3XL, 4XL or 5XL sized garments with exception of the Pursuit Realtree products.
Q: What is your order minimum ?
A: At Whiteridge, we do not have a minimum order size.
Q: Do you decorate products (embroidery/silk screening/debossing)
A: Yes we do.  Contact our customer service for more details and pricing.
Q: Do you do custom orders?
A: Of course we do! Whether it's for a high-volume order of an existing style, a custom colour or an existing style, or a completely custom designed garment, we can do it for you. With 12 years of manufacturing experience and overseas relationships with the best factories, we are experts at getting the right product at the right price.
Q: How do I get on your mailing list?
A: Contact a customer service rep today or email HERE and we will be happy to add you to our mailing list.
Q: Is there a general size chart?
A: On the left hand side of this webpage, under the “Quick Links” section, you will find the “Size chart” link. This will open up a .PDF document of our general size chart. However if you are looking for a specific size chart for a particular style, please contact customer service at 1-866-463-4441.
Q: Do you have a french website?
A: At the moment, our site has not been translated into French. However, this is something that we are working on getting done, and we will announce the launch of our French site when it is complete.
Q: What is your return policy?
A: Click HERE to read details.
Q: Can I return embroidered or decorated Items?
A: No. Once items have been decorated, they will not be accepted for return for credit.
Q: How long do I have to return items for credit?
A: As a customer, you have 30 days from the date of invoice to return any goods for credit.
Q: Can I return my items/order for credit after 60 days from the date of invoice?
A: No
Q: Can I return goods without an RA#?
A: No. Any goods returned to us without an RA# will be sent back.
Q: Where can I get an RA form?
A: Fax or e-mail a copy of the invoice with reason for return and we will send back a RA# to you.
Q: What courier do I use to return items?
A: You may use any reliable courier of your choice. Just ensure that you can track your return and get confirmation of delivery.
Q: When I am returning items on my courier of choice, should I keep the tracking number?
A: Absolutely. You should always keep tracking numbers for any parcels being delivered. This ensures your capability of locating your shipment once it has left your business.
Q: If I don't clearly mark the RA# on the outside of the box in which I am returning, what happens?
A: All RA#'s must be clearly indicated on the outside of the box or package or the packages will be refused.
Q: Do I need and RA# for my repair?
A: Yes. Any repairs go through the same process as returns.
Q: Who can I contact about RA#'s, repairs and other related issues?
A: You may contact our customer service reps at 1-866-463-4441