Q: How do I open an account with Whiteridge?
A: To open a distributor or retail account with Whiteridge, please email your request to accounting@whiteridgeinc.com and you will receive our New Account Application form. After your application has been approved, you will receive a notification email with your customer number.
Q: How do I get a web account with Whiteridge?
A: Sign up for an online account using the “Create an Account” feature located at the top right of our website. Once your request has been approved by our administration, you will receive an email advising you that you now have access to your online account. Please allow up to 48 hours (business days) for access to your online account.
Q: How do I get on your mailing list?
A: Contact a customer service rep today at 1-866-463-4441 and request that you receive our e-blasts or email here.
Q: What pricing level am I on?
A: To find out what pricing discount you are setup to receive, just login and start browsing our products. Wherever there are pricing tables you will see a separate column that the specific price that you pay.
Q: What is your order minimum?
A: There are no minimum order requirements for regular/blank product orders. Please contact us for custom order and decoration minimum requirements.
Q: Is there an upcharge to 3XL-5XL?
A: No. We do no charge any extra fees for 3XL, 4XL or 5XL sized garments with exception of the Pursuit Realtree products.
Q: Do you decorate products (embroidery/silk screening/debossing)
A: Yes we do. Contact our customer service for more details and pricing.
Q: Do you do custom orders?
A: Of course we do! Whether it’s for a high-volume order of an existing style, a custom colour or an existing style, or a completely custom designed garment, we can do it for you. With 12 years of manufacturing experience and overseas relationships with the best factories, we are experts at getting the right product at the right price.
Q: Can I return decorated Items?
A: Decorated products cannot be returned. If there is an issue with the product, please contact customer service for support.
Q: How long do I have to return items for credit?
A: We accept returns up to 30 days after the date of purchase. Any returns after that point will not be accepted and will be returned to sender at their cost.
Q: Can I return goods without an RA #?
A: Products returned without a RA or that do not follow the return authorization instructions will be refused and sent back at the cost of the sender. Click here for our return policy.
Q: Where can I get an RA form?
A: You can request an RA by email at orders@whiteridgeinc.com. Please include the invoice and reason for your return. Be sure to follow all instructions to ensure you receive your credit in a timely matter.
Q: If I don’t clearly mark the RA# on the outside of the box that I am returning, what happens?
A: All RA#’s must be clearly indicated on the outside of the box or package or the packages will be refused and sent back at the cost of the sender. Please be sure to follow all return authorization instructions that can be found here.
Q: What courier do I use to return items?
A: All returns are at the cost of the sender. Please use courier of your choice and keep record of your tracking number. This is important in case the courier losses your package
Q: Do I need an RA# for my repair?
A: Repairs do require an RA. Please contact orders@whiteridgeinc.com for more details.